DATA BACKUP & TRANSFER

Every day, our Geeks visit customers who have experienced data loss because of faulty or failed hard drives. Don’t leave your personal data at risk of unrecoverable loss! We can configure an on-going, automatic backup of all of your most important files including those precious family photos and important financial records. Here’s what will be done onsite:

TRANSFER DATA FROM YOUR OLD COMPUTER TO YOUR NEW COMPUTER

We’ll begin by configuring your new computer so that it works how you expect and would like it to. After that, we’ll also transfer all of the data that’s important to you from your old machine to the new one so that you have all the files you need in exactly the right places.

SETUP AN AUTOMATED BACKUP OF YOUR DATA

An automated backup of your data will be configured so that you have one less thing to worry about every day! It will be backed up in one of two ways, both of which will be offered and explained by your technician: with an external hard drive (‘geek speak’ for a portable device that will be connected to your computer and will store your data) or in the cloud (‘geek speak’ for online using special software).

GENERAL TROUBLESHOOTING

Don’t worry – we’ve all experienced it. You know, that pesky program refusing to do what you want it to or that device making a funny noise which won’t work. Next time it happens, let us worry about it! We can come out onsite to troubleshoot both hardware and software problems and will either find a fix or recommend an alternate solution to your problem. Here are some of the things we do:

TROUBLESHOOT YOUR HARDWARE

Faulty hardware can cause any number of problems with the performance of your computer. If your system seems unusually slow, you can’t view videos or you just can’t even get it to turn on then it might be time for a Geek to troubleshoot your hardware.

REPLACE OR UPGRADE FAULTY HARDWARE

If an old or faulty hardware component is diagnosed as the cause of your problems, it will be replaced or upgraded with a new one.

TROUBLESHOOT YOUR SOFTWARE

Alternatively (or even in conjunction with hardware difficulties), you might be experiencing issues with a particular piece of software installed on your computer. We can troubleshoot and fix any problems with it and also train you in how to get the most out of it into the future.

REINSTALL CORRUPT SOFTWARE PROGRAMS

Does your software seem broken? This might be a sign that the program has been corrupted (‘geek speak’ for broken) and needs to be reinstalled to work properly again. We can do this onsite with you!

HARDWARE REPAIR

Hardware problems with your desktop or laptop might be a pain but they don’t scare us Geeks! We can literally do it all. Motherboard fried? We’ll replace it. Faulty RAM slowing things down? Let us upgrade it. What about a cracked screen on my laptop you may be wondering? It will be sent off to our specialist laptop repair centre to be fixed. We will:

DIAGNOSE & REPLACE FAULTY COMPONENTS

Your technician will diagnose any faulty internal components and attempt to replace them onsite. If the faulty component is a specific part which needs to be ordered in, the machine will be taken offsite for repairs where the component will be replaced when it arrives in stock.

INSTALL SOFTWARE OR DRIVERS

Any specific software or drivers that are required for the new hardware to function properly will be downloaded and installed on your computer.

TEST COMPONENTS

Finally, any new hardware installed by the technician will be thoroughly tested to ensure that it works properly.

VIRUS & SPYWARE REMOVAL

Is your desktop running slowly? Are friends complaining about receiving emails from you which you never sent? Your computer may have “caught” a virus! Have your local Geek check it out.

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